Live Webinars

Robert Cialdini’s six principles of influence explain why people are more likely to say yes in certain situations. This webinar introduces Reciprocity, Commitment and Consistency, Liking, Scarcity, Authority, and Social Proof, with an emphasis on using them ethically rather than manipulatively. You’ll look at how these principles appear in everyday professional communication, presentations, negotiations, and decision-making, and how recognizing them can make you both a more effective communicator and a more critical listener. ReciprocityCommitment and ConsistencyLikingScarcityAuthoritySocial Proof For broader work on influence and audience impact, see Presentation & Speaking Skills.

Behavioral economics combines insights from psychology and economics to explain why real people often make decisions that differ from the perfectly rational model. This webinar introduces ideas such as loss aversion, framing, choice architecture, and nudges in a practical, accessible way. You’ll look at how seemingly small changes in context can influence choices made by customers, colleagues, and teams, and how understanding those patterns can help you design clearer options and make more deliberate decisions yourself.

Cognitive biases are predictable shortcuts in thinking that help the brain make fast decisions—but can also distort judgment. This webinar introduces several common biases that affect workplace decisions, communication, hiring, planning, and the way we interpret evidence. You’ll learn to notice when a bias may be influencing your own thinking, ask better questions before acting, and create simple checks that make important decisions more deliberate and less dependent on first impressions.

Good feedback should help someone improve without putting them immediately on the defensive. This webinar looks at practical communication frameworks for giving praise clearly, addressing performance gaps constructively, and making difficult feedback easier to hear and act on. It also covers the other side of the conversation: how to receive criticism professionally, separate useful information from emotional reaction, and turn feedback into something you can actually use. For team-based training in feedback and communication, see In-house Workshops.

In today’s globalized workplace, technical skill is not enough. Cultural Intelligence (CQ) is the ability to notice differences, understand the context behind them, and adapt your communication without losing your own style. This webinar helps you become more aware of how assumptions, communication habits, and expectations can vary across cultures. You’ll focus on practical ways to reduce misunderstandings, communicate more clearly, and collaborate more effectively with colleagues, clients, and partners from different cultural backgrounds. For teams that want to go deeper, see Intercultural Communication Training.

Some people are difficult because they are aggressive; others because they complain, avoid responsibility, dominate conversations, or constantly test boundaries. This webinar focuses on practical verbal strategies for responding without escalating the situation or losing your professional composure. You’ll look at ways to set clearer boundaries, de-escalate conflict, keep conversations productive, and choose a response that fits the behaviour in front of you rather than reacting automatically. For deeper work with conflict and difficult conversations, see Conflict Mediation / Resolution.

Emotional Intelligence (EQ) is the ability to notice what is happening emotionally—both in yourself and in other people—and respond deliberately rather than automatically. This webinar focuses on self-awareness, emotional regulation, empathy, and the everyday communication choices that build or damage trust. You’ll explore how emotional triggers affect behaviour, how to read situations more accurately, and how stronger emotional awareness can improve professional relationships, difficult conversations, and decision-making. If you want to work on these patterns individually, see Individual Coaching Sessions.

Dive into Google's massive digital archive to track centuries of cultural, linguistic, and historical trends. This practical, hands-on session teaches you how to use the Ngram tool to search millions of digitized books, analyze data patterns, and extract unique insights for research, marketing, or curiosity.

Highly sensitive people (HSPs) tend to process stimulation deeply and can be more affected by noise, pressure, conflict, and fast-moving environments. This webinar looks at high sensitivity as a trait rather than a weakness and focuses on practical ways to work with it. Whether you identify as highly sensitive or work with someone who does, you’ll explore boundaries, overstimulation, energy management, communication, and ways to create conditions in which sensitivity becomes an advantage rather than a constant source of stress. For more individual work on boundaries, communication, or workplace patterns, see Individual Coaching Sessions.

This introductory webinar looks at some of the ideas and techniques associated with Neurolinguistic Programming (NLP), especially the relationship between language, attention, thought patterns, and communication habits. The aim is practical: to notice patterns you may normally overlook and experiment with different ways of responding. You’ll explore introductory techniques around rapport, self-talk, reframing, and communication style, while keeping the focus on usable exercises rather than jargon. If you want to explore communication patterns or personal goals in more depth, see Individual Coaching Sessions.

Move beyond traditional IQ. Harvard professor Howard Gardner laid out the 9 distinct types of intelligences that we all possess to some degree - strong in some and weaker in others, that's normal. By understanding these diverse cognitive strengths in yourself and others, you'll learn how to unlock your own hidden potential and better support the varied learning and working styles of your colleagues. Each participant will receive an optional 'psychometric' test before the session to determine their own strengths and weaknesses. The 9 Intelligences: • Visual-Spatial: The capacity to think in images, visualize accurately, and reason about space and 3D dimensions. • Verbal-Linguistic: Strong command of language, words, and the auditory or written skills to express complex ideas. • Logical-Mathematical: The ability to calculate, quantify, consider propositions and hypotheses, and carry out complex mathematical operations. • Bodily-Kinesthetic: The capacity to use one's physical body skillfully, possessing fine-tuned motor control, grace, and athletic or crafting prowess. • Musical: Sensitivity to rhythm, pitch, timber, and the ability to compose, perform, or appreciate musical patterns. • Interpersonal: The ability to understand, interact well with, and discern the moods, motivations, and desires of others. • Intrapersonal: A deep capacity for self-awareness, allowing an individual to understand their own inner feelings, fears, motivations, and strengths. • Naturalistic: The ability to recognize, categorize, and appreciate plants, animals, and other features of the natural environment. • Existential: A sensitivity and capacity to tackle deep philosophical questions about human existence, such as the meaning of life, death, and ultimate realities.

Tired of meetings that go in circles? Edward de Bono’s Six Thinking Hats is a structured method of parallel thinking: instead of arguing from competing positions, the group looks at the same issue from different perspectives in turn. This webinar introduces the logic of the method and shows how the six perspectives can help a team separate facts, risks, ideas, emotions, benefits, and process. Used well, the structure can make meetings clearer, less adversarial, and more action-oriented. For a deeper team session, see Six Hats for Meetings.

Assertiveness is not aggression and it is not people-pleasing. It is the ability to state what you need, set a boundary, and stay respectful at the same time. This webinar introduces a simple three-step verbal structure that makes those conversations easier to handle. You’ll see how to express a problem clearly, communicate what you need to change, and stay firm without turning the conversation into a personal attack. The technique is designed to be practical enough to use immediately at work or in everyday life. For broader team training in assertiveness and communication, see In-house Workshops.

Apply Don Miguel Ruiz's transformation of ancient Toltec wisdom to the modern workplace. By practicing these four simple yet profound principles—being impeccable with your word, not taking things personally, making no assumptions, and doing your best—you will dramatically reduce daily stress and self-limiting beliefs.

Calm a chaotic mind and build daily mental resilience. This accessible, beginner-friendly webinar introduces the fundamentals of Zen meditation, focusing on correct sitting posture, mindful breathing techniques, and mental focus. Learn how a short, daily practice can reduce anxiety and increase workplace focus.

When life takes an unexpected turn, the way we respond can make the situation easier—or harder. This webinar looks at practical coping mechanisms for handling stress, uncertainty, setbacks, and difficult change without pretending that one technique works for everyone. We’ll explore how to recognize your usual reactions, separate helpful coping strategies from habits that only postpone the problem, and choose responses that support clearer thinking, steadier emotions, and better decisions. The aim is not to eliminate difficulty, but to give you a more useful set of tools for dealing with it. If you want to work more personally on patterns, decisions, or difficult situations, see Individual Coaching Sessions.