Dealing with Difficult People

About This Webinar

Some people are difficult because they are aggressive; others because they complain, avoid responsibility, dominate conversations, or constantly test boundaries. This webinar focuses on practical verbal strategies for responding without escalating the situation or losing your professional composure.

You’ll look at ways to set clearer boundaries, de-escalate conflict, keep conversations productive, and choose a response that fits the behaviour in front of you rather than reacting automatically.

For deeper work with conflict and difficult conversations, see Conflict Mediation / Resolution.